Privacy Policy – techdhami.com

This Privacy Policy describes how TechDhami] collects, uses, and discloses your personal information when you visit or purchase digital products from our website, techdhami.com.

1. Information We Collect

We collect personal information solely to process transactions, deliver digital products, and improve your experience. This information falls into two main categories:

A. Order Information (Information Collected When You Purchase a Digital Product)

When you purchase a digital product (e.g., an eBook or guide) through the Site, we collect the necessary information to process the transaction and grant download access, including your:

Name
Billing Address (Required by payment processors for fraud prevention and tax purposes)
Payment Information (Processed securely by third-party processors like WooPayments/PayPal; we do not store full card details)
Email Address (Used for sending download links and receipts)
Phone Number (Optional, for order assistance only)

B. Usage Data (Information Collected Automatically)

When you browse or interact with the Site, we automatically collect data about your device and activity to monitor performance and security:

IP Address
Browser Type
Time Zone
Cookies (See Section 4)
Pages Viewed & Download History
Referral Source

This data is collected via technologies like cookies, log files, and analytics tools (e.g., WooCommerce Analytics, Google Analytics).

2. How We Use Your Personal Information

We use the collected information for the following specific purposes:

Order Fulfilment: To process your payment, provide immediate access to your digital download links, and issue purchase receipts.
Communication: To contact you regarding your order, technical support, or refund enquiries.
Security: To screen orders for potential risk or fraud (using information like billing address and IP address).
Marketing (If Opted-In): To send promotional offers, newsletters, or new product announcements, based solely on your consent.
Optimisation: To generate aggregated analytics that help us understand customer behaviour and improve the user experience and product offerings on the Site.

3. Sharing Your Personal Information

We share your information only as necessary to conduct our digital business operations:

Payment Processors: We share transaction data with third-party payment gateways (Stripe/WooPayments, PayPal) to securely process payments.
Service Providers: We share necessary data with service providers (e.g., email service providers, analytics platforms) who assist us in operating the Site.
Legal Compliance: We may share information when required to comply with applicable laws and regulations, respond to legal requests (like a subpoena), or protect our rights.

4. Cookies

We use cookies to maintain your shopping cart session, remember your preferences, and facilitate analytics. You have the right to accept or decline cookies through your browser settings. Please note that disabling cookies may affect the functionality of our shopping cart and checkout process.

5. Your Rights & Data Retention

We retain your order information for our records until you ask us to erase this information. As a digital customer, you have the right to:

Access: Request copies of the personal data we hold about you.
Correction/Update: Request that we correct any inaccurate data.
Erasure: Request that we delete your personal data (subject to our legal requirements to retain transaction records).

To exercise these rights, please contact us using the information in Section 6.